First Midwest Bank Ranked Highest For Customer Satisfaction For Second Year In A Row For The Six State Midwest Region By J.D. Power
First Midwest Bank announced that for the second straight year J.D. Power ranked First Midwest the highest in customer satisfaction for the six state Midwest Region in its 2015 Retail Banking Satisfaction StudySM.
"We are very pleased and excited to receive this recognition and be ranked highest in the Midwest region, and it is more noteworthy given we have now achieved this level of excellence two years in a row," said Mark Sander, President of First Midwest Bank. "Thank you to all my colleagues for providing our clients with a high level of service during a time when we were experiencing significant growth. And to our clients, I wish to express our thanks for their continued support and confidence. This is an outstanding accomplishment—a reflection of what we do daily. We believe a great experience is part of helping our clients' achieve financial success, and allows us to build long-term relationships."
The results of the recently published study analyzed customer satisfaction with the retail banking experience across six factors including: account information, product offerings, channel activities, facility, fees, and problem resolution. More information about the study is available and can be found at JDPower.com.
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com
. J.D. Power is a business unit of The McGraw-Hill Companies.
About First Midwest Bank
First Midwest Bank, the wholly owned subsidiary of Itasca-based First Midwest Bancorp, Inc. (NASDAQ NGS: FMBI), is a premier relationship-based banking organization in the Chicago banking market, with assets of approximately $9.5 billion. First Midwest Bank provides a full range of business, middle market and retail banking and wealth management services through more than 100 offices located in metropolitan Chicago, northwest Indiana, central and western Illinois and eastern Iowa.
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