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A young lady using a mobile phone to call for Priority Customer Service
PRIORITY CUSTOMER SERVICE
Get the answers you need right away.

Priority Customer Service

As a Diamond Checking client, you experience the full rewards and advantages of our best, most complete checking package. It is our way of saying we appreciate the relationship you built with us.

One of the most significant advantages of your Diamond Checking account is getting priority handling when you contact Customer Care.

You get extra time back in your day!

Just follow these simple steps:

  1. Call 800-322-3623
  2. Press 1 for touchtone options or 2 for speech-enabled options
  3. Follow the prompts to provide your Diamond Checking account number and Personal Identification Number (PIN)
    • If this is your first time using First Midwest Bank-Line, your PIN is the last four digits of your Social Security Number

Press 0 at any time after that to talk to a Customer Care Representative via priority call handling