CUSTOMER SERVICE FAQ
As a helpful and quick resource, we have prepared a list of answers to your most frequently asked questions. Please be advised, if you call Customer Care, you may experience a longer wait time than normal. We appreciate your patience as we help clients impacted by COVID-19.
Branch Banking Services
A: Branch lobbies and drive-ups are open and have returned to normal business hours. Click here to find a branch.
A: We have established procedures to keep clients and colleagues safe. As you plan to visit, please be mindful of the following:
- Face coverings are required for colleagues and clients inside the branch lobby.
- Each branch has capacity protocols. If capacity has been met, we may ask you to wait before entering the branch.
- Plexiglass shields and foot markers have been added to help ensure 6-foot social distancing.
A: You are welcome to visit a branch location. Click here to find a branch.
Or, you may request an appointment. If you need to make an appointment, we have four convenient ways to request an appointment.
- Online Reservation. Request Appointment Here
- Log into Online Banking
- Log into the Consumer Mobile Banking App
- Contact Customer Care at 800-322-3623
A: No, an appointment is not required. You can simply walk into the branch, if not at max capacity, and complete your banking service. If you have a scheduled appointment, you would have priority access to enter the lobby.
A: We have extended the services offered in our Drive-Ups, including:
- Cash Advances
- Check Cashing
- Counter/Temporary Checks
- Coin Counting
- Instant Issue Debit Card
- Money Orders & Official Checks
- Real Estate Tax & Utility Payments (Where Applicable)
Online & Mobile Banking Services
A: Yes. Log into the First Midwest Bank Consumer Mobile app and tap on the “More” tab along the bottom. Choose “Card Controls” to set your controls or choose “Alerts” to modify your debit card alerts.
A: To reset your Online Banking password, click the forgotten password link under the password box. If your password is locked, please follow the prompts through our verification process, so you can reset your password. If you still need assistance signing on, please contact Online Banking & Mobile Support at 877-203-6724.
A: Use the Consumer Mobile banking app to access Zelle®. Zelle® is a safe, and easy way to send money directly between bank accounts, typically within minutes. With an email address or a U. S mobile phone number, you can send money to people you trust. Click here to learn more.
A: When you use Mobile Check Deposit within our Consumer Mobile App, you can now deposit up to $10,000 in total deposits in one Business Day with no limits on the number of checks.
When you use Mobile Check Deposit within our Business Mobile App, you can now deposit up to $20,000 in total deposits in one Business Day with no limits on the number of checks.
For check deposits exceeding the limits above, please visit a please visit our locator page to find the most convenient branch Drive-Up or ATM near you.
Deposit & Loan Services
A: If you find yourself facing financial difficulties as a result of COVID-19, we have several deferral programs for consumer and small business clients. Please contact Customer Care at 800-322-3623 to get directed to the appropriate representative. Learn more on our COVID-19 Resources page.
A: We offer multiple ways to make your loan payment (personal loan, mortgage, home equity). Those include:
- Use Loan Payment Center: If you do not have a deposit account at the bank. Our Loan Payment Center allows you to make a one-time payment or recurring payments simply and safely. Make a payment or learn more here.
- Mail your loan payment to:
First Midwest Bank
Bedford Park, IL 60499-0125
A: We offer two convenient ways to obtain a new debit card:
- Visit a nearby branch location to get an instantly-issued debit card. New link should re-direct to branch locator page.
- Contact Customer Care at 800-322-3623 to order a debit card. Your card will be mailed within 7-10 business days. Your PIN number will be sent separate from your card
A: You will receive a maturity notice approximately ten days prior to the maturity date. On the date the CD matures, you have ten days to decide what you would like to do with the funds.
- Keep the CD for the same term – we will automatically renew it at the rate in effect at maturity.
- Change the rate or term of the CD – please call Customer Care at 800-322-3623. A representative can connect you with a First Midwest Banker.
- Cash in the funds – please call Customer Care at 800-322-3623 to have the funds deposited to another account.
Economic Stimulus Updates
A: The government passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) on March 27, 2020. The CARES Act provides economic impact payments for those who qualify. An additional second economic impact payment was passed on December 14, 2020 as a part of the Bipartisan Emergency Coronavirus Relief Act. Most recently, a third stimulus packaged called the American Rescue Plan (ARP) passed on March 10, 2021.
The IRS is expected to begin processing the next round of stimulus checks via electronic deposit (ACH), checks and pre-paid cards. Clients can check the status of their first and second payments by using the Get My Payment tool, available in English and Spanish on IRS.gov.
A: The most convenient way is with the First Midwest Bank Mobile app. In the app, tap on the “+” and then tap on “Deposit.” You can also bring your check to any open First Midwest Bank or deposit at a First Midwest Bank ATM. Find a nearby First Midwest Branch or First Midwest ATM.
A: Visit the IRS web site and click on the “Get My Payment” button to add your First Midwest Bank account information.
First Midwest Bank’s routing number is 071901604. It is located on the lower left corner of your personal check, next to your account number.
A: The U.S. Treasury has an online tool to help track the status of stimulus payment checks. You can click on the “Get My Payment” button to track your payment, including the date it’s scheduled to be direct deposited or mailed. Track your payment on the IRS' web site.
A: There have been a growing number of fraud-related schemes. Please verify the legitimacy of any organization or individual who is asking you to provide them with sensitive data or personally identifiable information. Criminals use email, websites, phone calls, text messages, and even fax messages for their scams. If we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. If you have a question or want to confirm if a message is from First Midwest Bank, please contact Customer Care at 800-322-3623.
Small Business Administration Paycheck Protection Program
A: Please visit our webpage on PPP loan forgiveness for a detailed discussion.
A: We are no longer accepting new PPP loan applications as the SBA PPP funds have been exhausted.
A: If your application has been submitted to the SBA and is pending a decision, First Midwest Bank will provide updates by email as available or you can review your application in Spark to monitor for any status updates.