The best kept secret in banking is out

Mike Scudder

"We are absolutely focused on creating great client experiences and long-term relationships."

Michael L. Scudder - President and CEO

 

It’s never been uncommon to see First Midwest Bank ranked highly when it comes to performance metrics like tier 1 capital ratios, efficiency ratios, and net interest margin – or even regulatory measurements such as Community Reinvestment Act (CRA) ratings.

Recently, First Midwest has received accolades for being the only bank to appear in the Chicago Tribune’s Top Workplaces, attaining an overall top 10 ranking. And now, First Midwest has achieved another distinction of a different sort from J.D. Power and Associates as the organization was ranked “Highest in Customer Satisfaction with Retail Banking in the Midwest”.

“From the time we opened our doors more than 70 years ago, we always believed that service was the best feature of our products,” said Michael L. Scudder, CEO of First Midwest Bancorp, based locally in Itasca, IL. “Our belief has now been demonstrated by our clients, as they are the ones who helped us earn this great honor.”

While First Midwest typically outperforms its peers and competitors, this is an achievement that stands out – a true differentiator – as the award comes from an independent source in J.D. Power through the voice of the consumer. “Because our fundamentals are strong, and because our values have never wavered, we are able to focus on what matters most – our clients and our communities,” Scudder added. “We are actively lending and ready to fulfill all of our clients’ needs.” It’s no coincidence that First Midwest would be ranked highest in customer satisfaction with the fact that properly fulfilling needs is at the heart of everything they do.

First Midwest has over one-quarter million clients throughout its branch network of some 100 locations in 64 diverse communities. “We work hard every day to help our clients’ hard work pay off. I couldn’t be prouder of the First Midwest employees who helped earned the distinction of ‘Highest Customer Satisfaction with Retail Banking in the Midwest’. To see their hard work acknowledged by our clients is deeply rewarding for me,” Scudder said.

With regards to the banking industry in general, skepticism and cynicism appear to be at an all-time high, yet First Midwest has been able to break through that with their approach to relationship banking. Every First Midwest Banker is a client advocate who is personally committed to each client’s financial success. “Relationships are in our DNA,” said Scudder, “Our unique combination of authentic relationship banking supported by the capabilities of a thriving community bank is a success story 70 years in the making.” – a story that will undoubtedly continue to be written for many more years to come.

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