Questions and Answers

General

Consumer

Commercial

Wealth

Investments & Insurance (NB&T Securities)

General

Why the merger/acquisition?

The merger with First Midwest Bank will allow NB&T to partner with a high quality, financially strong, client-focused organization. We expect you to find similar philosophies amongst our organizations as it relates to our unwavering commitment to relationship banking, fiscal responsibility, and empowering our communities to thrive.

When the merger is complete, you will continue to have access to over 55,000 surcharge-free ATMs worldwide in the AllpointTM network, plus over 100 full service banking centers and state-of-the-art online and mobile banking.

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What can you tell me about First Midwest Bank?

First Midwest has operated for over 75 years. It is one of the largest independent banks headquartered in Illinois, with over 100 full service banking offices located in metropolitan Chicago, northwest Indiana, central and western Illinois, and eastern Iowa.

First Midwest maintains a philosophy that focuses on helping its clients achieve financial success through its long-standing commitment to delivering highly-personalized service. We believe our approach to community banking aligns exceptionally well with First Midwest's philosophy, making this a win-win for our clients and our local communities.

For more information on First Midwest Bank, please browse FirstMidwest.com.

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What will happen to my banking representatives?

At this time, all of the employees that have been serving you in the past will continue to provide the same exceptional service to which you have grown accustomed.

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Will the lobby and drive-up hours remain the same?

Yes. The lobby and drive-up hours will remain the same for your convenience.

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When will I be able to use First Midwest Bank Banking Centers?

We anticipate that the merger will close during March of 2016, subject to bank regulatory approvals and other closing conditions. When the merger is complete, you will be able to conduct business at any of over 100 convenient locations throughout the Chicagoland area and across the state of Illinois, northwest Indiana and eastern Iowa. Click here to find the branch nearest you.

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Will NB&T change its name to First Midwest Bank?

Yes. All branches of NB&T will change their name to First Midwest Bank upon completion of the transaction, which is expected to occur during March of 2016.

Who should I call with questions about supplemental FDIC insurance?

If you have questions about the supplemental FDIC insurance of your accounts, please call your local branch manager.

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Consumer

Will my account number remain the same?

Yes. Your account number will remain the same. If there are any changes required, a communication will be provided in a timely manner along with detailed instructions to ensure a smooth transition.

Do I need to enroll in Online Banking?

No. You will be able to access First Midwest Bank's Online Banking on the Effective Date at FirstMidwest.com. For additional details, please refer to the Welcome Guide on page 15 of the Personal Account Information section.

How do I sign on to Online Banking for the first time?

Detailed instructions for first time login to First Midwest Bank's Online Banking can be found in the Welcome Guide on page 15 of the Personal Account Information section.

Do I need to enroll in Bill Pay?

No. You will be able to access First Midwest Bank's Bill Pay System on the Effective Date at FirstMidwest.com, and all scheduled bill payment(s) will automatically transition to the new system. For additional details, please refer to the Welcome Guide and the Important Dates Schedule.

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How do I access Mobile Banking?

You will need to download our First Midwest mobile app. For additional details, please refer to the Welcome Guide on page 16 of the Personal Account Information section.

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Will I continue to receive eStatements?

Yes. Also, on the Effective Date, 13 months of NB&T Online Banking eStatements will automatically convert to First Midwest Bank’s Online Banking. For additional details, please refer to the Welcome Guide on page 16 of the Personal Account Information section.

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Will I be able to use Popmoney®?

No. At this time, First Midwest Bank does not offer this person-to-person payment service.

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Do you offer Automated Phone Banking?

Yes. You will have access to First Midwest Bank-Line on the Effective Date by dialing 800.322.3623. For additional details, please refer to the Welcome Guide on page 15 of the Personal Account Information section.

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What will happen to my accounts, checks, and deposit slips?

You may continue to use your same accounts, checks and deposit slips at this time. We will strive to make your transition as simple as possible and will notify you in advance if your checks or deposit slips require replacement.

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What about my ATM or debit card?

You may continue to use your NB&T ATM or Debit Card at this time without interruption. You will be receiving a new First Midwest Bank Debit or ATM Card with a new card number to replace your NB&T Debit or ATM Card after the Effective Date. For additional details, please refer to the Welcome Guide on page 21 of the General Account Information section.

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Will I need to notify anyone about my automatic payments or direct deposit?

No. Any direct deposits currently being credited to your account, or automatic payments being deducted from your account, will continue at this time without interruption. We will notify you if your deposits or payments require notification of changes to the originator.

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Will the interest rate on my certificate of deposit (CD) remain the same?

Yes. The rate you are currently receiving on your CD will remain unchanged through its date of maturity.

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What about the interest rates on my other interest-bearing deposit accounts (Money Market, Checking and Savings)?

You will continue to earn interest on these accounts and the interest rate will vary as it has in the past.

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Will my loan payments continue as before?

Yes. Please continue to make your loan payments to NB&T. Loan payments will not be accepted at First Midwest branches until the merger is complete. Upon completion of the merger, all loans will transfer to First Midwest Bank at their current terms and conditions.

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Who should I call if I have additional questions?

Please contact your local NB&T relationship manager.

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Commercial

What are the specific updates for my company’s Treasury Management services?

A Treasury Management Welcome Letter has been prepared specific to the services that your company uses. This letter contains all the important information you need to know for a smooth transition to First Midwest Bank. This letter should have arrived on or around February 22, 2016.

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What are the important dates for Treasury Management clients?

NB&T’s iConnect Online Banking system will no longer be available as of 6:00 PM CT on Friday, March 11, 2016. The First Midwest Bank online system, called Business Express, will become available on Monday, March 14, 2016 at 8:00 AM CT. It is important to note that you will not have online access to your account(s) between these times. Further details about the transition are as follows (times are CT):

Monday, February 22, 2016 – 8:00 AM through Friday, March 11, 2016 – 5:00 PM | First Midwest Bank's Business Express online banking is available as a staging environment to build users and train within Business Express with our Implementation Team. Balance information and transactions will not be live until Monday, March 14, 2016 at 8:00am.

Wednesday, March 2, 2016 – 10:00 AM | Remote Deposit Capture system training (click link, access code is 994 995 333). 

Thursday, March 3, 2016 – 2:00 PM | Remote Deposit Capture system training (click link, access code is 995 576 340).

Friday, March 4, 2016 | Wire Transfer Authorization forms should be returned in postage paid envelope that was provided to wire transfer clients.

Tuesday, March 8, 2016 – 10:00 AM | Remote Deposit Capture system training (click link, access code is 992 485 391).

Thursday, March 10, 2016 – 2:00 PM | Remote Deposit Capture system training (click link, access code is 993 386 935).

Friday, March 11, 2016 – 8:00 AM | NB&T's bill pay will no longer be available.

Friday, March 11, 2016 – 3:00 PM | NB&T's last cut off for ACH transmission.

Friday, March 11, 2016 – 5:00 PM | At any time prior, download any account or statement history and ACH template information (if applicable) within NB&T's iConnect that you wish to retain for your records.

Friday, March 11, 2016 – 6:00 PM | NB&T's iConnect online banking system will no longer be available. This unavailability includes ACH transactions which should not be future dated past March 14, 2016, as well as internal transfers between accounts.

Monday, March 14, 2016 – 8:00 AM | First Midwest Bank's Business Express Banking is live for former NB&T clients.

Our Treasury Management Client Service team stands ready to help you through this transition and can be reached by calling 847.670.3070.
 

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Where can I get more information about First Midwest Bank’s Treasury Management services?

Within our Business Express online banking system we have product guides for most treasury management products. These guides will be available prior to transition in the staging environment of Business Express (Administration>Documents>Forms and Documents). This staging environment will exist from Monday, February 22, 2016 at 8:00 AM through Friday, March 11, 2016 at 5:00 PM. When Business Express is live for NB&T clients on Monday, March 14, 2016 at 8:00 AM, these guides will be available in the same location listed above.

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Who can I call for any Treasury Management questions?

Our Treasury Management Client Services team is available Monday through Friday, 8:00am to 5:00pm at 847.670.3080. There are five options when you call:

  • Option 1: Business Express
  • Option 2: TM General Questions
  • Option 3: Remote Deposit Capture
  • Option 4: Lockbox
  • Option 5: Merchant Services

If you are a Wire Transfer client, First Midwest Bank's Wire Transfer Department stands ready to provide further information and can be contacted directly at 630.875.7287.

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Will my deposit or loan account number(s) change?

In most cases, the account number(s) you have will not change. In the rare case that an account number may need to change, a communication will be provided in a timely manner along with detailed instructions to ensure a smooth transition.

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As a Remote Deposit Capture client will I need new hardware?

The machines currently in operation by NB&T clients for remote deposit capture are acceptable and will not need to be replaced. Any questions regarding remote deposit capture, please call Treasury Management Client Services at 847.670.3080 and select Option 3.

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Wealth

Will my account number change?

Yes, your account number will change. You will receive a communication which will discuss the change and provide you with the necessary information to assure a smooth transition.

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Will my online access change?

In the next few weeks, you will receive a formal notification letter announcing the official transition date and directions for how to login to your new trust and investment online accounts.

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Will I have to change my trust investments?

At this time, you will be able to keep all of your current investments.

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Will my investment fees change?

At this time, your investment fees will not change.

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What will happen to my Relationship Manager?

At this time, all of the employees that have been serving you in the past will continue to provide the same exceptional service to which you have grown accustomed.

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Investments & Insurance (NB&T Securities)

Will there be a change to my account number?

Your account number will change if you choose to continue to work with your current Financial Consultant. You will be receiving correspondence providing you with information on how to transition your NB&T Securities account(s) held with Money Concepts Capital Corp to First Midwest Financial Network.

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Will I have to change my investments or insurance policy?

It is unlikely that you will have to change the investments that you currently hold with NB&T Securities if you choose to transfer your account to First Midwest Financial Network. To be certain, consult with your Financial Consultant.

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Will there be a change to my investment fees?

You will not incur any account closure or transfer fees if you choose to transfer your account(s) from NB&T Securities to First Midwest Financial Network. Depending on the type of account you currently hold, pricing may change. Consult with your Financial Consultant for more information.

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