Accessible Banking

First Midwest Bank is committed to building lasting client relationships which includes providing reasonable accommodations to persons with disabilities.

Website and Online Services

First Midwest Bank is making improvements to our website to implement the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). First Midwest Bank is using a variety of methods for assessing conformance to Level AA of WCAG and are striving to improve our site so that it can be accessible for all users.

If you need assistance accessing information or services that are posted on our Bank website, or if you have an accommodation-related question or request, we encourage you to contact us using the following methods.

No fee or charge will be imposed for any auxiliary aid, service, or other accommodation provided based on disability.


Contact us using our Instant Answer Center on-line chat feature or Talk to an Expert click to call feature.

Customer Care Center

Customer Care representatives are available during published business hours to assist our clients with their questions and account servicing needs.

Phone:    Customer Care Center: 1-800-322-3623
                We accept TRS/TTY call to provide assistance to our hearing impaired clients.

Bank Branch

With over 100 First Midwest branch locations and ATM machines across Illinois, northwest Indiana, and eastern Iowa, chances are there is a facility convenient to your home or workplace. If you need assistance accessing a branch office location, call ahead to schedule an appointment and our staff will assist you.

Use our ATM and Branch Locator to get connected with a First Midwest Banker near you.

Find the Nearest Branch

Instant Answer Center

Answers online. Anytime.

Contact Us

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