Purchase Assurance*

Protection For Your Purchases | That's Banking With MomentumThe coverage you need when a purchase is damaged or stolen

Using your First Midwest Debit MasterCard® can help protect you if an item is damaged or stolen within 90 days of the purchase. You can’t always choose the outcome. But you can choose the card you use to be there when things don’t go as planned.

Exercise Your Benefits

MasterCard is ready to help 24/7. Call 1-800-MC-ASSIST
(1-800-622-7747) to start the claim process within 60 days of the loss.

How To Get Coverage

You must purchase the new item entirely with your covered card and/or accumulated points from your covered card for yourself or to give as a gift.

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Coverage Details

  • Most items you purchase entirely with your covered card are covered if damaged or stolen for ninety (90) days from the date of purchase as indicated on your covered card’s receipt.
  • Items you purchase with your covered card and give as gifts also are covered.
  • This coverage is secondary to any other applicable insurance or coverage available to you or the gift recipient. Coverage is limited to only those amounts not covered by any other insurance or coverage benefit.

Coverage Limitations 

  • Coverage is limited to the lesser of the following:
    • The actual cost of the item (excluding delivery and transportation costs).
    • A maximum of $1,000 per loss and a total of $25,000 per cardholder account per twelve (12) month period.
     
  • Purchases that are made up of a pair or set will be limited to the cost of repair or replacement of the specific item stolen or damaged. If the specific item cannot be replaced individually or repaired, the value of the pair or set will be covered not to exceed the limits above.
  • Coverage for stolen or damaged jewelry or fine art will be limited to the actual purchase price as listed on your credit card statement, regardless of sentimental or appreciated market value.

What Is Not Covered 

  • Items left in public sight, out of arm’s reach, lacking care, custody or control by the cardholder.
  • Lost items, and items that mysteriously disappear (the only proof of loss is unexplained or there is no physical evidence to show what happened to the item) without any evidence of a wrongful act.
  • Items that are stolen from any location or place (including, but not limited to, exercise facilities, places of employment, schools, or places of worship) due to the lack of due diligence by you or another party.
    • Items lost, stolen, damaged, or mis-delivered while under the care, custody, and control of another party or common carrier (including, but not limited to, airlines, the U.S. Postal Service, UPS, FedEx, or other delivery services).
  • Losses due to normal wear and tear, misuse, gradual deterioration, and/or abuse.
  • Losses resulting from any dishonest, fraudulent, or criminal act committed or arranged by you.
  • Losses that cannot be verified or substantiated.
  • Items covered by a manufacturer’s recall or class action suit.
  • Items that you damage through alteration (including, but not limited to, cutting, sawing, shaping).
  • Used or antique items; collectibles of any kind (such as items designed for people to collect or items that over time become collectibles); recycled, previously owned, refurbished, rebuilt, or remanufactured items.
  • Stolen items without a documented report from the police.
  • Items that are damaged during transport via any mode.
  • Items stolen from the interior or exterior of a watercraft/boat, aircraft, motorcycle, automobile or any other motor vehicles.
  • Motorized vehicles, including, but not limited to, automobiles, watercraft/boats, aircraft, and motorcycles, or their motors, equipment, or accessories. Motorized equipment not designed for transportation and used solely for the upkeep and maintenance of a residence is eligible for coverage. (including, but not limited to, snow thrower, lawn mowers, and hedge trimmers).
  • Land, any buildings (including, but not limited to, homes and dwellings), permanently installed items, fixtures, or structures.
  • Traveler’s checks, tickets of any kind (e.g., for airlines, sporting events, concerts, or lottery), negotiable instruments, bullion, rare, or precious metals, stamps, and coins, currency or its equivalent.
  • Losses caused by insects, animals, or pets.
  • Plants, shrubs, animals, pets, consumables, and perishables.
  • Items purchased for resale, rental, professional, or commercial use.
  • Professional services (including, but not limited to, the performance or rendering of labor or maintenance; repair or installation of products, goods, or property; professional advice of any kind, including, but not limited to, information/services or advice secured from any help or support line; or technical support for software, hardware, or any other peripherals).
  • Application programs, computer programs, operating software, and other software.
  • Losses resulting from war or hostilities of any kind (including, but not limited to, invasion, terrorism, rebellion, insurrection, riot, or civil commotion); confiscation or damage by any government, public authority, or customs official; risks of contraband; illegal activity or acts.
  • Losses caused by power surge, contamination by radioactive or hazardous substances, including mold.
  • Direct or indirect loss resulting from any Acts of God (including, but not limited to, flood, hurricane, lightning, and earthquake).
  • Losses caused by liquids, fluids, oils, chemicals, or bodily fluids/excretions.
  • Game animals, pets, or specimens preserved for display (e.g., fish, birds, reptiles, or mammals).
  • Items stolen or damaged at a new home construction site.
  • Rented, leased, or borrowed items for which you will be held responsible.
  • Trip, service, or diagnostic charges in the absence of any covered repairs or verified failure.
  • Any shipping charges, transportation and delivery charges, or promised time frames for delivery, whether or not stated or covered by the manufacturer’s warranty.
  • Interest or conversion fees that are charged to you on the covered card by the financial institution.

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How To File A Claim

  • Call 1-800-MC-ASSIST to request a claim form. You must report the claim within sixty (60) days of the loss or the claim may not be honored.
  • Submit the following documentation within one hundred and eighty (180) days of the date you report the claim:
    • Completed and signed claim form.
    • Repair estimate for damaged item(s).
    • Photograph clearly showing damage, if applicable.
    • Receipt showing purchase of covered item(s).
    • Statement showing purchase of covered item(s).
    • Report from police listing any items stolen.
    • Copy of the declarations page of any applicable insurance or protection (including, but not limited to, homeowner’s, renter’s, or auto insurance policy).
    • Any other documentation that may be reasonably requested by us or our administrator to validate a claim. 
     

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