J.D. Power Award
First Midwest Bank Ranked Highest in Six State Midwest Region for Customer Satisfaction by J.D. Power
ITASCA, IL, Jun 20, 2014 – First Midwest Bank today announced that J.D. Power ranked First Midwest the highest in customer satisfaction for the six state Midwest region in its 2014 Retail Banking Satisfaction Study(SM).
"We are very pleased to be ranked highest in the Midwest region and on behalf of all my colleagues at First Midwest, I would like to thank our clients for their support and confidence," said Mark Sander, President and COO of First Midwest. Adding, "This is a tremendous accomplishment, a reflection of all the little things we do daily, that are really big things in the eyes of our clients. We are intensely focused on creating great client experiences to build long term relationships. If you haven't thought of banking with us before, now is a great time to think about First Midwest."
The results of the recently published study analyzed customer satisfaction with the retail banking experience across six factors including: account initiation/product offerings, transactions, account statements, convenience, fees, and problem resolution. More information about the study is available and can be found at: www.jdpower.com
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit ratings.jdpower.com. J.D. Power is a business unit of McGraw Hill Financial.
About the Company
First Midwest Bank, the wholly owned subsidiary of Itasca-based First Midwest Bancorp, Inc. (NASDAQ: FMBI) is the premier relationship-based banking franchise in the dynamic Chicagoland banking market with approximately $8.3 billion in assets. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides a full range of business, retail banking and wealth management services through approximately 90 offices located in communities in metropolitan Chicago, northwest Indiana, central and western Illinois, and eastern Iowa. First Midwest has been recognized as having the "Highest Customer Satisfaction with Retail Banking in the Midwest region" according to 2014 Retail Banking Satisfaction Study(SM).