Questions and Answers
Why the merger?
The merger with First Midwest Bank will allow Great Lakes Bank to partner with a high quality, financially strong and customer focused organization. First Midwest’s unwavering commitment to relationship banking and customer service is similar to ours at Great Lakes Bank. We believe the merger will allow us to better serve your growing banking needs through a broader array of commercial, retail and wealth management products and services offered by First Midwest.
When the merger is completed, you will have access to First Midwest’s over 90 full service banking centers plus debit card access to over 50,000 surcharge-free ATMs worldwide in the AllpointTM network.
What can you tell me about First Midwest Bank?
First Midwest has operated in our markets for over 70 years with a strong presence in the south suburban Chicago communities. It is one of the largest independent banks headquartered in Illinois, with over $8.3 billion in assets and over 90 full service banking offices located in metropolitan Chicago, northwest Indiana, central and western Illinois, and eastern Iowa.
First Midwest maintains a philosophy that focuses on helping its customers achieve financial success through its long standing commitment to delivering highly personalized attention. We believe our approach to community banking aligns exceptionally well with First Midwest’s business philosophy, making this a win-win for our customers and our local communities. First Midwest has been recognized by J.D. Power as having the "Highest Customer Satisfaction with Retail Banking in the Midwest1" according to the 2014 Retail Banking Satisfaction StudySM.
For more information on First Midwest Bank, please browse FirstMidwest.com.
Will my account number change?
At this time your account number will remain the same2.
What will happen to my accounts, checks, and deposit slips?
You may continue to use your same accounts, checks and deposit slips at this time. We will strive to make your transition as simple as possible and will notify you in advance if your checks or deposit slips require replacement.
What about my ATM or MasterCard Debit Card?
You may continue to use your ATM or debit card at this time without interruption2.
What will happen to my banking representatives?
At this time, all of the employees that have been serving you in the past will continue to provide the same exceptional service you have grown accustomed to.
Will the lobby and drive-up hours remain the same?
Yes. The lobby and drive-up hours will remain the same for your convenience.
Will I need to notify anyone about my automatic payments or direct deposit?
Any direct deposits currently being credited to your account, or automatic payments deducted from your account, will continue at this time without interruption. We will notify you if your deposits or payments require notification of changes to the originator.
Will interest rates on my fixed term certificates of deposit remain the same?
Yes. For fixed rate CDs, there will be no change in the rate you are currently receiving on your certificates of deposit through its date of maturity.
What about my other interest-bearing deposit accounts (Money Market, NOW and Savings)?
You will continue to earn interest on these accounts and the interest rate will vary as before.
Will my loan payments continue as before?
Yes. Please continue to make your loan payments to Great Lakes Bank as you have previously. Payments cannot be made at First Midwest branches until the merger is completed. Upon completion of the merger, all loans will continue with First Midwest Bank at their current terms and conditions.
When will I be able to use First Midwest Bank Banking Centers?
When the merger is completed, you will be able to conduct business at any of 90 locations conveniently located throughout the Chicagoland area and across the state of Illinois, northwest Indiana and eastern Iowa. For a branch locator, please browse FirstMidwest.com.
Will Great Lakes Bank change its name to First Midwest Bank?
All Great Lakes branches will change to First Midwest Bank upon completion of the transaction, which is expected to occur before the end of 2014.
Who should I call if I have additional questions?
Please contact your local branch manager or your relationship manager.