Questions and Answers

Why the merger?

The merger with First Midwest Bank will allow Great Lakes Bank to partner with a high quality, financially strong and customer focused organization. First Midwest’s unwavering commitment to relationship banking and customer service is similar to ours at Great Lakes Bank. We believe the merger will allow us to better serve your growing banking needs through a broader array of commercial, retail and wealth management products and services offered by First Midwest.

When the merger is completed, you will have access to First Midwest’s over 100 full service banking centers plus debit card access to over 50,000 surcharge-free ATMs worldwide in the AllpointTM network.

What can you tell me about First Midwest Bank?

First Midwest has operated in our markets for over 70 years with a strong presence in the south suburban Chicago communities. It is one of the largest independent banks headquartered in Illinois, with over $8.3 billion in assets and over 100 full service banking offices located in metropolitan Chicago, northwest Indiana, central and western Illinois, and eastern Iowa.

First Midwest maintains a philosophy that focuses on helping its customers achieve financial success through its long standing commitment to delivering highly personalized attention. We believe our approach to community banking aligns exceptionally well with First Midwest’s business philosophy, making this a win-win for our customers and our local communities. First Midwest has been recognized by J.D. Power as having the "Highest Customer Satisfaction with Retail Banking in the Midwest1" according to the 2014 Retail Banking Satisfaction StudySM.

For more information on First Midwest Bank, please browse FirstMidwest.com.

Will my account number change?

At this time your account number will remain the same2.

How do I enroll in Online Banking?

First Midwest Bank uses an Online Banking system that contains many upgrades over Great Lakes Bank's offerings. Making the transition easy and convenient, there are several enhanced features that you will receive in our Online Banking system. On December 8, 2014, you will be able to access our Online Banking system at FirstMidwest.com. Please sign in to Great Lakes Bank's system before December 8, 2014 for additional information about the new terms and conditions that will apply to Online Banking for your account(s). On and after December 8, 2014, when you sign in to First Midwest's Online Banking system, you will be presented with the terms and conditions that apply to your use of the service. Please read these terms carefully. You must also consent to receive disclosures electronically. You must agree to these terms to use First Midwest's Online Banking system. Consult the Important Dates schedule as Online Banking may be unavailable for a short time.

Please note the following:

  • Your current Great Lakes Bank username will remain the same.
  • Your temporary password will be the last six digits of your Social Security Number. When prompted, you will need to create a new password.
  • If you used Great Lakes Bank Online Banking to access your eStatements, your statements will be converted and you will have access to your last 13 months of Great Lakes Bank eStatements within our Online Banking system. In addition, if your Great Lakes Bank eStatements were emailed to you and you currently use Great Lakes Bank's Online Banking system, you will be able to view your last 13 months of eStatements within the First Midwest system.
  • If your eStatements were emailed to you and you did not use Great Lakes Bank's Online Banking system, you will need to enroll in First Midwest Online Banking to continue to receive your statements electronically. Until you do so, you will receive a paper statement by mail.
  • First Midwest does not offer PopMoney's person-to-person payment service.

How do I enroll in Mobile Banking?

Your Great Lakes Bank app will not automatically update after the transition. Simply download the First Midwest Mobile Banking app by doing one of the following:

  • Visit FirstMidwest.com/MobileBanking.
  • Find our Mobile Banking app in the Apple App Store or Google Play Store by searching "First Midwest Bank".
  • Text "Mobile" to 57759, and we will send you a link.

What will happen to my accounts, checks, and deposit slips?

You may continue to use your same accounts, checks and deposit slips at this time. We will strive to make your transition as simple as possible and will notify you in advance if your checks or deposit slips require replacement.

What about my ATM or MasterCard Debit Card?

You may continue to use your ATM or debit card at this time without interruption2. First Midwest Bank is a member of the AllpointTM network, so you will have access to over 50,000 surcharge-free ATMs worldwide. Great Lakes Bank's ATMs will not be able to take deposits for a period prior to December 8, 2014. If you deposit funds to cover checks or current account activity during this period, please do so at your current Great Lakes Bank branch to ensure funds are available as quickly as possible.

What will happen to my banking representatives?

At this time, all of the employees that have been serving you in the past will continue to provide the same exceptional service you have grown accustomed to.

Will the lobby and drive-up hours remain the same?

Yes. The lobby and drive-up hours will remain the same for your convenience.

Will I need to notify anyone about my automatic payments or direct deposit?

Any direct deposits currently being credited to your account, or automatic payments deducted from your account, will continue at this time without interruption. We will notify you if your deposits or payments require notification of changes to the originator. After the transition, all future direct deposits, preauthorized, or other electronic transfer relationships that you establish should use First Midwest Bank's routing number – 071901604.

Will interest rates on my fixed term certificates of deposit remain the same?

Yes. For fixed rate CDs, there will be no change in the rate you are currently receiving on your certificates of deposit through its date of maturity.

What about my other interest-bearing deposit accounts (Money Market, NOW and Savings)?

You will continue to earn interest on these accounts and the interest rate will vary as before.

Will my loan payments continue as before?

Yes. Please continue to make your loan payments to Great Lakes Bank as you have previously. Payments cannot be made at First Midwest branches until the merger is completed. Upon completion of the merger, all loans will continue with First Midwest Bank at their current terms and conditions.

When will I be able to use First Midwest Bank Banking Centers?

When the merger is completed, you will be able to conduct business at any of the 100 locations conveniently located throughout the Chicagoland area and across the state of Illinois, northwest Indiana and eastern Iowa. For a branch locator, please browse FirstMidwest.com.

Will Great Lakes Bank change its name to First Midwest Bank?

All Great Lakes branches will change to First Midwest Bank upon completion of the transaction, which is expected to occur before the end of 2014.

Who should I call if I have additional questions?

Please contact your local branch manager or your relationship manager. You can also call our Customer Care Center at 800-322-3623 from 7a to 7p Monday through Friday; 8a to 5p on Saturday; and 9a to 2p on Sunday.

Important Documents

The most current information regarding the Great Lakes Bank  transaction.

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J.D. Power Award

First Midwest ranks "Highest Customer Satisfaction With Retail Banking In The Midwest.*"

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