Questions and Answers

Why the merger?

The merger with First Midwest Bank has allowed Great Lakes Bank to partner with a high quality, financially strong and customer focused organization. First Midwest’s unwavering commitment to relationship banking and customer service is similar to that at Great Lakes Bank. We believe the merger has allowed us to better serve your growing banking needs through a broader array of commercial, retail and wealth management products and services offered by First Midwest.

Now that the merger is complete, you have access to First Midwest’s over 100 full service banking centers plus debit card access to over 50,000 surcharge-free ATMs worldwide in the AllpointTM network.

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What can you tell me about First Midwest Bank?

First Midwest has operated in our markets for over 70 years with a strong presence in the south suburban Chicago communities. It is one of the largest independent banks headquartered in Illinois, with over $8.3 billion in assets and over 100 full service banking offices located in metropolitan Chicago, northwest Indiana, central and western Illinois, and eastern Iowa.

First Midwest maintains a philosophy that focuses on helping its customers achieve financial success through its long standing commitment to delivering highly personalized attention. We believe our approach to community banking aligns exceptionally well with First Midwest’s business philosophy, making this a win-win for our customers and our local communities. First Midwest has been recognized by J.D. Power as having the "Highest Customer Satisfaction with Retail Banking in the Midwest1" according to the 2014 Retail Banking Satisfaction StudySM.

For more information on First Midwest Bank, please browse FirstMidwest.com.

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Will my account number change?

At this time your account number will remain the same2.

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How do I enroll in Online Banking?

First Midwest Bank uses an Online Banking system that contains many upgrades over Great Lakes Bank's offerings. Making the transition easy and convenient, there are several enhanced features that you will receive in our Online Banking system. You can access our Online Banking system at FirstMidwest.com. On and after December 8, 2014, when you sign in to First Midwest's Online Banking system, you will be presented with the terms and conditions that apply to your use of the service. Please read these terms carefully. You must also consent to receive disclosures electronically. You must agree to these terms to use First Midwest's Online Banking system. Consult the Important Dates schedule as Online Banking may be unavailable for a short time.

Please note the following:

  • Your current Great Lakes Bank username will remain the same.
  • Your temporary password will be the last six digits of your Social Security Number. When prompted, you will need to create a new password.
  • If you used Great Lakes Bank Online Banking to access your eStatements, your statements will be converted for you to view in First Midwest's Online Banking system and you will have access to your last 13 months of Great Lakes Bank eStatements within our Online Banking system. In addition, if your Great Lakes Bank eStatements were emailed to you and you used the Great Lakes Bank's Online Banking system, you will be able to view your last 13 months of eStatements within the First Midwest system.
  • If your eStatements were emailed to you and you did not use Great Lakes Bank's Online Banking system, you will need to enroll in First Midwest Online Banking to continue to receive your statements electronically. Until you do so, you will receive a paper statement by mail.
  • First Midwest does not offer PopMoney's person-to-person payment service.
Online Banking Video Tour

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How do I sign on to Online Banking for the first time?

Your current Great Lakes Bank Username (also known as your "Access Code") remains the same.

Your temporary password will be the last six digits of your Social Security Number. When prompted, you will need to create a new password.

If you have entered too many incorrect passwords and have locked yourself out of online banking, please call 877-203-6724 and we will be happy to assist you.

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How do I enroll in Mobile Banking?

Your Great Lakes Bank app will not automatically update after the transition. Simply download the First Midwest Mobile Banking app by doing one of the following:

  • Visit FirstMidwest.com/MobileBanking.
  • Find our Mobile Banking app in the Apple App Store or Google Play Store by searching "First Midwest Bank".
  • Text "Mobile" to 57759, and we will send you a link.
Mobile Banking Video Tour

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What will happen to my accounts, checks, and deposit slips?

You may continue to use your same accounts, checks and deposit slips at this time. We will strive to make your transition as simple as possible and will notify you in advance if your checks or deposit slips require replacement.

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What about my ATM or MasterCard Debit Card?

You may continue to use your ATM or debit card at this time without interruption2. First Midwest Bank is a member of the AllpointTM network, so you will have access to over 50,000 surcharge-free ATMs worldwide.

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Will the lobby and drive-up hours remain the same?

Yes. The lobby and drive-up hours will remain the same for your convenience.

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Will I need to notify anyone about my automatic payments or direct deposit?

Any direct deposits currently being credited to your account, or automatic payments deducted from your account, will continue at this time without interruption. We will notify you if your deposits or payments require notification of changes to the originator. After the transition, all future direct deposits, pre-authorized, or other electronic transfer relationships that you establish should use First Midwest Bank's routing number – 071901604.

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Will interest rates on my fixed term certificates of deposit remain the same?

Yes. For fixed rate CDs, there will be no change in the rate you are currently receiving on your certificates of deposit through its date of maturity.

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What about my other interest-bearing deposit accounts (Money Market, NOW and Savings)?

You will continue to earn interest on these accounts and the interest rate will vary as before.

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Will my loan payments continue as before?

Now that the merger is complete, payments can be made at First Midwest branches. All loans will now continue with First Midwest Bank at their current terms and conditions.

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When will I be able to use First Midwest Bank Banking Centers?

Now that the merge is complete, you may conduct business at any of the 100 locations conveniently located throughout the Chicagoland area and across the state of Illinois, northwest Indiana and eastern Iowa. For a branch locator, please browse FirstMidwest.com.

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Who should I call if I have additional questions?

Please contact your local branch manager or your relationship manager. You can also call our Customer Care Center at 800-322-3623 from 7a to 7p Monday through Friday; 8a to 5p on Saturday; and 9a to 2p on Sunday.

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Important Documents

The most current information regarding the Great Lakes Bank  transaction.

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Our Momentum

Everyone is looking for it. We are a bank with momentum. Want some?

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J.D. Power Award

First Midwest ranks "Highest Customer Satisfaction With Retail Banking In The Midwest.*"

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