Bill Pay Banking Online FAQ
If you logged in using the right side of the Log In menu pictured below, you can find answers to your questions here. Should you have a question that goes unanswered, please call Customer Care at 800-322-3623.
Frequently Asked Questions
Why did First Midwest change their online banking system?
At First Midwest, we want to provide you with best-in-class products and services. Our new online banking system is sure to do just that. We have partnered with the best and have worked diligently to ensure that the concerns our clients have voiced to us about our online banking system have been addressed . . . we are very pleased to bring you an exceptional online banking experience.
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Did my username and/or password change?
Your username and/or password did not change.
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Is Online Banking free?
Yes, Online Banking is available to you free of charge.
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Should I expect to change my security questions and/or authentication picture?
The security questions and authentication picture you established did not change.
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Is the site still secure?
Yes. We understand how important your security and privacy are, so we will continue to use the strongest methods available to protect you.
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Will my scheduled transfers stay the same?
Yes. In fact, it is now easier than ever to make and schedule transfers and to review the transfers you have already made.
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Are my recurring bill payments going to stay on schedule?
Yes. All of your payees are in tact, as well as your scheduled and recurring payments. It is now easier than ever to set up future payments and to review payments you have already sent.
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What email and SMS text message alerts will be available?
You can take advantage of a wide array of email and SMS text message alerts. Alert categories include:
- Online Statements (e.g. your eStatement is available for viewing)
- External Transfers (e.g. an external account relationship was added)
- Secure Sign On Credentials (e.g. your username has changed)
- Contact Information (e.g. your email address has changed)
- Account Information (e.g. your balance is above / below a threshold you established)
- Bill Pay Information (e.g. a list of payments made in any given day)
- ATM / Debit Card Information (e.g. a transaction at / above a certain dollar amount was processed)
You have total control and can determine which alerts you want to receive . . . by email, by SMS text message, or both.
We've prepared a short video tour that highlights all of the recent upgrades to our online banking system, including a brief highlight of the alerts you can manage.
Take the Tour
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How does the new consolidated Log In work?
You will no longer have to choose between Banking Online and Bill Pay Banking Online. You will simply log in to Online Banking, either through the Log In menu or through the Log In component in the upper-right corner of our home page.
And, should you choose the Log In menu or the Log In component in the upper-right corner – or both – you will log in to the same Online Banking system. It's also important to note that, should you choose to click "Remember Me" in either section, your username will populate in both places . . . making the log in process as smooth and efficient as possible.
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