Banking Online FAQ
If you logged in using the left side of the Log In menu pictured below, you can find answers to your questions here. Should you have a question that goes unanswered, please call Customer Care at 800-322-3623.
Frequently Asked Questions
Why did First Midwest change their online banking system?
At First Midwest, we want to provide you with best-in-class products and services. Our new online banking system is sure to do just that. We have partnered with the best and have worked diligently to ensure that the concerns our clients have voiced to us about our online banking system have been addressed . . . we are very pleased to bring you an exceptional online banking experience.
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Did my username and/or password change?
If you used both Banking Online (the left side of the Log In menu) and Bill Pay Banking Online (the right side of the Log In menu), your Bill Pay Banking Online username and password remains in tact while your Banking Online username and password have expired.
If you only used Banking Online, we provided detailed information and instructions to you via email regarding any changes to your username and/or password. However, the overwhelming majority of usernames remained in tact. If you need assistance signing on, or have forgotten your password, please call 800-322-3623.
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Will my account history be available?
Yes, and the new online banking system will give you access to more history than ever before. When you begin using the new system, you will start with the same 45 day history that exists in Banking Online . . . and you will begin to accumulate up to 13 months of rolling transaction history as well.
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Are my eStatements going to be accessible?
Yes, your eStatements will be accessible in our new online banking system. We will communicate with all Banking Online clients throughout the coming weeks with specific information to help you access the eStatements archive within the new system.
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Can I still transfer funds between my accounts?
Yes, your transfer relationships will remain in tact. And, it will be easier for you to establish new transfer relationships as you expand your First Midwest relationship – no forms to fill out, no calls to make . . . you will have total control over your accounts and transfers. The new online banking system also enables funds transfers to/from other banking institutions for total cash management flexibility.
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Will I still be able to pay my First Midwest loans online?
Yes. With "pay anyone" flexibility, you will be able to pay your First Midwest loans online. For added convenience, we are working to preload your loans into the Bill Pay module.
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Is Online Banking free?
Yes, Online Banking is available to you free of charge.
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Is the site still secure?
Yes. We understand how important your security and privacy are, so we will continue to use the strongest methods available to protect you.
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What email and SMS text message alerts will be available?
Beginning March 4, you will be able to take advantage of a wide array of email and SMS text message alerts. Alert categories include:
- Online Statements (e.g. your eStatement is available for viewing)
- External Transfers (e.g. an external account relationship was added)
- Secure Sign On Credentials (e.g. your username has changed)
- Contact Information (e.g. your email address has changed)
- Account Information (e.g. your balance is above / below a threshold you established)
- Bill Pay Information (e.g. a list of payments made in any given day)
- ATM / Debit Card Information (e.g. a transaction at / above a certain dollar amount was processed)
You have total control and can determine which alerts you want to receive . . . by email, by SMS text message, or both.
We've prepared a short video tour that highlights all of the recent upgrades to our online banking system, including a brief highlight of the alerts you can manage.
Take the Tour
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How does the new consolidated Log In work?
You no longer have to choose between Banking Online and Bill Pay Banking Online. You can simply log in to Online Banking, either through the Log In menu or through the Log In component in the upper-right corner of our home page.
And, should you choose the Log In menu or the Log In component in the upper-right corner – or both – you will log in to the same Online Banking system. It's also important to note that, should you choose to click "Remember Me" in either section, your username will populate in both places . . . making the log in process as smooth and efficient as possible.
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